ContacT & FAQs

Our address is 601 Atlantic Ave, Ocean City, NJ 08226. The Coastal Chateau is conveniently situated on the corner and offers two designated loading zones for easy luggage drop-off. We are located directly across from Ocean City High School and just one block away from the beach and boardwalk.

We can be reached by phone at 609-820-3569.

While our services are contactless, they are not communication-less!  If you haven’t received emails or texts from our team, your information may have been entered incorrectly at checkout. Please email us at hello@coastalchateauocnj.com, and we’ll update it for you.

Our hotel is designed with a modern approach, eliminating the need for a traditional front desk. Instead, we offer contactless check-in for your convenience. You’ll receive an access code via text before your arrival, allowing you to go directly to your room. Rest assured, our team is always available  via text or phone to assist with anything you need during your stay!

Before your arrival, you will receive a 4-digit access code via email and text message. This code will grant you entry to both the front door of the property and your designated room. Our contactless portal allows you to conveniently access your room according to your schedule, without the need to wait in line.

Check-in begins at 4:00 p.m. ET daily. Early check-in is available for an additional fee, subject to availability. You will have the opportunity to purchase early check-in via email and through your guest portal after your reservation is confirmed.

Check-out time is at 11am ET. 

Prior to departure, please ensure you have returned your complimentary beach tags to the designated location and removed your vehicle from Charlie Lot.

You will check out using your guest portal or via your door keypad. 

Yes, we offer early check-in and late check-out for a fee! To request early check-in or late check-out, please visit your guest portal (no app download required).  Alternatively, you may call us at 609-820-3569 to update your reservation. 

If you arrive before check-in, we’ll gladly store your luggage until your room is ready. However, please note that the Coastal Chateau does not accept responsibility for any items left in storage. You may prefer to keep luggage safely secured in your vehicle until your room is ready. We strongly advise packing light, particularly if you’re staying on one of our upper floors.

Before you park, please utilize our convenient luggage loading zones located directly in front of the property. If you arrive before check-in, we'll gladly store your luggage in a designated area until your room is ready. Please note that Coastal Chateau does not accept responsibility for any items left in storage.

Reservations are fully refundable without penalties and can be modified or adjusted up to 10 days prior to check-in.

Reservations canceled, modified, or adjusted within 10 days of check-in will not be refunded or credited and will be charged in full. No refunds are given for early departure or inclement weather. 

To cancel or modify a reservation, please email us at hello@coastalchateauocnj.com.

To cancel or modify your reservation, please email us at hello@coastalchateauocnj.com.

Please note: If you have booked through a 3rd party website such as Expedia or Booking.com, we are unable to edit or cancel your reservation. You must update your reservation through the customer service of the company you used to book your stay, but our team is happy to help if we can assist. 

We offer flexible booking options with no minimum stay requirements for most weekdays. However, during peak season, including holidays and weekends, there may be minimum stay requirement of (2) nights.

Our larger apartment accommodations, including the Ocean, Sunscape, and Garden Villas, have a (3) night minimum stay.

We offer overnight off-site parking for an additional $20 per night at the "Charlie Lot" down the street. This is the closest lot that allows overnight parking, however it is an approximate 7-10 minute walk away. The lot offers 24/7 in and out access.  

Due to limited parking spaces, we recommend purchasing parking in advance. Please note that we cannot guarantee a spot for every room, and availability may not be assured on the day of your arrival.

Our parking lot is called the "Charlie Lot" and is located on Atlantic Ave between 8th & 9th Street. You will see a big blue sign that says "PUBLIC PARKING - CHARLIE LOT" next to the Flagship condos. 

This is the closest lot that allows overnight parking, however it is an approximate 7-10 minute walk away. The lot offers 24/7 in and out access.  

Once you enter the lot, you will drive towards the back (closer to the boardwalk) and park in any open spot that reads "RESERVED FOR COASTAL CHATEAU”.

The Coastal Chateau spots are not continuous and are the following numbers: 38-43, 61-64,& 68 (opposite side by fence). 

Reservations are guaranteed with a valid credit card at the time of booking. No on-site payments will be allowed and additional purchases (such as parking or early check-in) will be charged to the card on file. 

You must be 23 years or older to confirm a room accommodation at the Coastal Chateau.  A valid photo ID must be presented at the time of check-in for identity verification.

The hotel is conveniently located just one block from the beach and boardwalk, directly behind Gillian’s Wonderland Pier.

We know that pets are part of your family, and we're delighted to welcome them into any of our (3) pet-friendly villas. 

Our pet-friendly accommodations include ONLY the Ocean Villa, Sunscape Villa & Garden Villa.

If you book a standard guest room with a pet, you will be asked to leave and your room will not be refundable.

A pet fee of $35 per night (per pet) will be charged and includes pet-friendly amenities, such as treats, water bowls and waste disposal bags. 

Guests are responsible for any damages caused by their pets to the hotel property. An additional credit card charge of $250 or more will be applied for deep-cleaning or repairs due to pets.   

We welcome domestic dogs and cats (maximum of 2 per room). All pets must be up-to-date on vaccinations and be free of fleas/ticks.  Pets must be well-behaved and non-disruptive to other guests. Excessive barking or aggressive behavior will not be allowed. 

Guests are responsible for any damages caused by their pets to the hotel property. An additional credit card charge of $250 or more will be applied for deep-cleaning or repairs due to pets.   

Yes, we have a spacious lobby for our guests to enjoy, complete with a bathroom. Since we don't have a front desk, there’s even more room for you to relax. You can also use the bathroom to freshen up or get changed if needed.

Unfortunately, the Coastal Chateau is located in a historic building without an elevator, accessible solely via stairs. Unfortunately, this includes steep steps and a winding staircase. Although we prioritize inclusivity, architectural constraints prevent alternative access to guest rooms at this property. We are committed to providing assistance or accommodations to individuals with disabilities, despite structural limitations, whenever possible. For inquiries regarding accessibility, please email us at hello@coastalchateauocnj.com. 

While we do not offer connecting rooms, we do offer a number of different sized accomodrations for your group.  Our Queen/King rooms sleep a maximum of (2) people while our Double Queen Rooms sleep (4).  If you are staying with a larger group, please book multiple rooms or explore our larger villa offerings that can accomodate up to (8) guests.

No. The Coastal Chateau is a smoke free property (including marijuana). All of our rooms, apartments, common areas and outdoor spaces, such as the roof deck and garden area, are strictly non-smoking. 

This policy applies to all conventional smoking and electronic smoking devices, such as vapes, vaporizers, hookah pens, electronic cigarettes, e-cigarettes, e-cigs, e-pipes, and any similar products. 

Guests found smoking in the rooms or leaving noticeable lingering smoking odors will be subject to a $250 room cleaning fee. 

Yes, mini fridges are available in all rooms for your convenience, allowing you to store beverages, snacks, and small food items during your stay. For even more flexibility, our villas are equipped with full-size stainless steel refrigerators, providing additional space for your needs.

As a courtesy to other guests, please store beach chairs and other beach equipment under the main outdoor staircase. 

We kindly ask that guests use our outdoor hose to rinse off any sandy items/toes before returning to your rooms.

The Coastal Chateau does not take responsibility or accept liability for damage, accident or loss of items. 

Yes! We provide complimentary beach tags with each reservation (quantity based on max  occupancy). 

Beach tags must be returned at checkout. A $50 replacement fee per tag will be charged to the card used to book your stay if tags are not returned.

OCNJ requires beachgoers to show a tag in order to enter the beach. If a tag is not shown it costs $10 per person per day. 

We have seasonal passes that we provide complimentary with your room, but these aren't yours to keep! They are used all season, so please keep them in a safe place and return them at checkout to avoid any replacement charges. 

Yes, you can pick up your beach tags anytime after 11 a.m. on the day of your check-in, once the prior guest has checked out. The Coastal Chateau reuses seasonal tags for all guests, so please keep your tags in a safe place to avoid a $50 per tag replacement cost. 

Housekeeping services for guest rooms are offered on an alternating day schedule, starting the day after check-in. 

If you would like to opt out of this service or need additional towels or trash removed, please reply to our texts with your request. 

Housekeeping will not service rooms when pets are present, so please email hello@coastalchateauocnj.com if you need additional towels or toiletries.  

Yes, we offer complimentary high-speed WiFi to all our guests. Our WiFi system is powered by fiber optics, ensuring fast and reliable internet access throughout the property, including our roof deck area. Whether you're streaming, working, or staying connected with loved ones, you can enjoy seamless connectivity during your stay.

Yes, all  rooms are equipped with TVs featuring streaming capabilities for your entertainment. Whether you're looking to catch up on your favorite shows or enjoy a movie, you can unwind and relax in the comfort of your room. 

While we do not have a fitness center, pool, or spa on the property, we invite guests to indulge in our other delightful amenities. 

You can relax and take in the views from our panoramic roof deck, unwind on the wrap-around porch and enjoy the serene ambiance of our lobby. 

Additionally, your rooms have been adorned with a number of spa-like amenities to ensure a relaxing stay. 

If you'd like any local recommendations on nearby fitness centers or spas, please email us at hello@coastalchateauocnj.com. 

Our bathrooms feature luxurious 'Salt & Stone' bath products, including body wash, shampoo, conditioner, and hand soap. Each room is also equipped with a vanity kit, shower cap, branded terrycloth robes, and plush slippers for your comfort.

Our iconic rooftop deck is open to all Coastal Chateau guests, providing breathtaking views and high-speed WiFi for those who wish to work outdoors. Our rooftop deck offers the ideal setting for both relaxation and productivity during your stay. 

Our roofdeck is open for guests to enjoy daily until 10pm. 

Yes, the roof deck is open to all guests. It is accessible via the second-floor staircase and offers expansive panoramic views, along with comfortable seating areas where you can relax and take in the scenery.

Guests are encouraged to bring their own beach chairs, umbrellas and towels. You are welcome to take advantage of our outdoor storage area or utilize the on-beach rental services on 7th & boardwalk. 

The Coastal Chateau does not provide baby rentals, however we work with a local vendor from Baby Quip who can assist you by clicking  here.

We offer a complimentary "grab-and-go" breakfast that consists of freshly brewed coffee, an assortment of teas, and granola bars. Additionally, we encourage you to support local businesses in our community, so please feel free to ask our team for suggestions. 

Yes, we have a microwave available in the lobby. Additionally, our villas each feature a full kitchen equipped with new stainless steel appliances for your convenience.

Yes, you can attach your bike to the fence at our property or use the large bike rack located across the street in front of the high school.

Yes, we have a hose located on the right side of the building for your convenience (follow the signage). We encourage you to rinse off your feet to help keep the castle clean and ensure a comfortable stay for everyone. Additionally, there are public restrooms and showers on the boardwalk right at the end of our street for your convenience.

Yes, we offer personalized decorations for special occasions, such as birthdays, anniversaries and other events. You can explore our add-on packages by contacting us via email at hello@coastalchateauocnj.com or via the contact form on our website. We'll be delighted to assist you in making your celebration memorable with our special room decor options!

Yes, we are a seasonal hotel open every day from mid-May to mid-October. During this period, we welcome guests daily. In the fall and winter months, we transition to weekend operations with special offerings and promotions. For specific dates and availability during the off-season, please feel free to contact us or visit our website for updates. 

Yes, you can! For inquiries about renting out the entire hotel for your event or gathering, please email us at hello@coastalchateauocnj.com. We will be happy to provide you with more information and look forward to hosting your special occasion. 

We would be delighted to create a customized promotional offer tailored to your group's size and preferred dates. For more details and to discuss your specific requirements, please feel free to email us at hello@coastalchateauocnj.com. We look forward to assisting you with a special offer for your upcoming stay!

The closest airports to Ocean City, New Jersey, are Atlantic City International Airport (ACY), located approximately 30 miles away, and Philadelphia International Airport (PHL), located approximately 65 miles away. Both airports offer convenient options for travelers visiting Ocean City and the surrounding area.

Since the Coastal Chateau has multiple entrances, some of which are private apartments for specific guests, we do not recommend shipping items to the hotel. If you choose to order something to the hotel, please note that all deliveries are at your own risk.